Refunds & Cancellation Policy

If there was a problem with your order . . .

Please call 1-800-228-5836 or send us a message and we will correct the error right away. Please note that our Customer Service hours are Monday through Friday, 8:00 AM to 5:00 PM CST.

If you’d like to return an order . . .

You can return any unopened products within 90 days of the purchase date for a full refund of the product price. (Shipping costs are non-refundable.)

To return a product:

  1. Please call 1-800-228-5836 for a Return Authorization Number.
  2. Be sure to include the items you are returning and the original invoice in the shipping package.
  3. As soon as we receive your return and verify the contents, we’ll immediately issue your refund.

If you’d like to cancel an order . . .

Please call us at 1-800-228-5836 immediately. If your order has not yet left our facility, you may cancel your order for a full refund.

If you place your order before 2:00 PM CST, your order will most likely ship the same day. To cancel this order, you must contact us at 1-800-228-5836 before 2:00 PM CST on the same day you placed the order.

If you placed your order after 2:00 PM CST, your order will most likely ship the next day so please contact us at 1-800-228-5836 as soon as possible before 2:00 PM CST the day after placing your order.

If your order has already shipped, you’ll have to return your order to receive a refund. Please see the directions to make a Return above.

Thank you for your business!