Frequently Asked Questions About Diatomaceous Earth (DE)
- 01
To order online from us:
1. Please navigate to our shop page.
2. From our shop page you will see our full list of items for sale.
3. You may click on whatever item you wish to read further details from there.
4. When you decide you want to add that item to your cart, please hit the add to cart option.
5. After adding products to your cart, the cart will appear with your subtotal.
6. Select to view your cart by selecting the view cart option.
7. From there you may select the checkout option to complete your payment.
- 02
We ship to all 50 states of the United States, however, customers from Alaska and Hawaii do not have the option to complete checkout and have orders shipped to them from the website. We ask any customers from Hawaii and Alaska to give us a call directly to complete their order. The number to call is toll-free: 1-800-228-5836. From there we can help you place an order over the phone. We do not ship internationally, so sorry for the inconvenience!
- 03
Once you place an order with us either online or over the phone we usually can get the order out the same day (if the order is placed before 12pm) or the next business day. Transit times are an average of 3-5 business days whether we ship with the USPS or FedEx. If placing an order online, be assured that we will upload tracking when we ship so you can keep track of it. The same goes for over-the-phone orders as long as you provide us with an email.
- 04
Yes, we accept returns within 30 days of the purchase. If for some reason we messed up your order we will send you a paid return label with either USPS or FedEx for you to return back to us for a refund. If this is just something you want to return because you decided you don't want it, that would be on you to return to us for a refund. We ask that you contact us or email us to request a return and to start the process. Our email is info@earthworkhealth.com and our toll-free number is 1-800-228-5836.
Our return address for USPS is:
Earthworks Health
PO BOX 1562
Norfolk, NE 68701
For Fedex or UPS:
Earthworks Health
2100 N 13th ST
Norfolk, NE 68701
- 05
Yes, you can contact us directly to place an order for our food grade diatomaceous earth and all other products we sell, by calling 1-800-228-5836. If you do not reach us immediately, please leave a message for Andrew, and we will get back to you as soon as possible.
- 06
Earthworks Health is located in the great state of Nebraska!
Earthworks Health
2100 N 13th ST
Norfolk, NE 68701
- 07
We are open M-F 8am-12pm & 1pm-5pm CST. We are closed on Saturday and Sunday and major holidays Thanksgiving, Christmas, Labor Day, and Independence Day.